“If you don’t have anything nice to say, don’t say anything at all.” Sometimes I come across old adages like this and can’t help but call bullpucky. How much does this apply? Yesterday, I was at the store and we had a customer come in to ask for a World of Warcraft time card. My [...]
Service vs Customer Service
Convergance and Blogs
The first three blog posts I read this morning are all about problems with scaling public image. Is there a trend I’m missing, somewhere? Ok, example: Chris Brogan, Chewbacca of Marketing – “How Frameworks Improve Your Business Thinking” Mitch Joel, Han Solo of Marketing – “The Irresponsible Marketer” Seth Godin, perhaps Yoda? – “Launching Brands [...]



Do All Your Own Stunts
When a Hollywood actor does an interview and says, with a straight face, that they trained for months, punished their bodies and learned new skills to bring you the best on-screen experience they possibly can by doing every scene featuring their character in a given movie, how much more do we respect them for it? [...]