One of the things I love about the internet is that it’s a total meritocracy. Even if people don’t really know what it is you’re good at, if you’re good enough, you’ll get recognition. You’ll get clients if you call for them in the right places, your business will grow if you husband it properly, [...]
The Worst Attitude For Customer Service
December 30, 2009 By 1 Comment
“You can’t please everybody.” While it is possible to commit no errors and still lose sometimes, believing any variant of “can’t please everybody” instantly ruins any customer interaction you’ll ever have, because you’re leaving room for the possibility of a less than perfect experience. I say this is the worst for customer service, because it’s [...]
What To Expect Of Me In The Coming Year
December 28, 2009 By 16 Comments
I have this innate prejudice against best of lists. Somehow, rounding up the best of the previous year, decade, century, whatever – it seems a bit like planning for yesterday. Especially with the trouble we seem to be having moving with the pace of a technologically enabled culture, I’d prefer to break the old forms [...]
Do You Challenge Your Learning?
December 20, 2009 By 9 Comments
There’s a huge gap in performance between people who know what they’re doing, and those who don’t. No-brainer, right? Where this falls down is that many of us don’t actively participate in our own knowledge unless we’re training for something; going to school, training at work, apprenticeship. But when we’re wrapped up in the doing [...]
Tis the Season for Best of Year Lists
December 20, 2009 By 1 Comment
The Mental Disadvantage of Intentional Deviance
Boxing day was a bust. We spent much of the day trying to figure out why, and we came up with a few answers. It’s come down to either: (a) everyone knows Boxing Day sales are incredible, but also doesn’t want to be part of the crush; or (b) everyone went to the big box [...]