Embracing Practice and Theory in Social Marketing

In a typical paroxysm of brilliant insight, Amber Naslund posted what she called “one of those pensive posts [that needs a lot of thought]” on Sunday evening. The crux of the post was how theory can play a role in such highly action-sequence oriented fields like marketing – especially social media and content marketing.

As Amber says in the post, current social media advice is largely prescriptive; How To and 3 Steps To, and so on. This is beneficial to a point, but is it all we can do to move the work forward?

From her post – Elements of Knowledge and Embracing Social Media:

And in many ways, when you’re starting something new, that’s exactly what you want. The what and the how. Some understanding of what the established and familiar rules are, some guideposts to meter your own activities and behavior, and some reassurance that you’re headed in the “right” direction, or at least one that makes sense to you.

But when it comes to comprehension, there’s more than just the instructive side of the equation. There’s also understanding.

This is an important point, and one that I think needs some more elaboration and consideration.

The Case for Theory Before Practice

If school has taught us anything, it’s that there’s a use for having domain knowledge before practice begins. Just like we teach our kids (or try to), if something’s too hot to touch, there’s an effect from touching it regardless of cautions. Learning anything early that we can apply before negative happenstance can be helpful.

There’s also the possibility for analysis-in-the-moment, for anything we have knowledge of before practice. When something beneficial comes from what we might otherwise perceive as a negative action (for example, breaking up a flame war by making an explosive remark yourself), a theoretical understanding of human motivation and debate habits can be really helpful; with a theoretical knowledge to guide us, we might understand why that explosive comment worked to diffuse the situation, and another one might have made things worse.

The ability to understand the effects our actions might have can be hugely beneficial. The question is not whether theory has a place, but whether or not it should come first.

The Case for Practice Before Theory

In the Karate Kid, when Ralph Macchio is being taught to wax cars and paint fences, he spends a lot of time being annoyed that he’s not really learning karate. His sensei, Mr Miagi, smiles and fails to explain until much later. After weeks of labour and practice, finally the lesson becomes clear; the Kid was building muscle memory for the activities relevant to his required expertise.

Of course once the purpose of the practice is explained, there’s a blossoming of understanding. Having the muscle memory for the work that needs to be done makes the actual doing of the work so much easier. All that needs to be done in each instance is decide which skill to apply in which circumstance. This makes activity of any kind highly strategic – counter follows block follows jab and so forth. Natural progression and rhythm of action becomes easily apparent, for reasons entirely different to the in-the-moment analysis that those who learn theory before practice take advantage of.

But Which Should Come First?

And should it always be that way? Matt Ridings (@techguerilla) almost immediately responded with a question about why linear thought about theory and practice were such a big deal. It’s a good question; not everyone needs the muscle memory that comes from preemptive practice, and not everyone else can apply theory to their initial exploration of a task or domain.

I think there’s a case to be made for both directions, but it’s a case that has to be made on a per-instance basis. Some of us are polymaths, able to learn a huge variety of things easily. Some of us are intuitive learners, others kinesthetic. There is a huge variety of learning style out there – and it’s on the teachers, the instructors… The sensei among us to look for the signs that a student (hello, fellow grasshopper) can benefit better from one style of teaching than they can from another.

Before we can decide which style of teaching to employ, however, we need to define our theory. That, I think, goes far beyond just deciding who learns what better in what form.

Me? I’m going to do some more study. I’ve spent the last year playing karate kid – and I know, from how the year turned out, that I need more of that. My muscle memory isn’t as strong as it should be in some areas. However, I know I can’t survive on practice alone. Part of my work this year, I think, will be building some core theories out of observations of my own habits, and tending to the things that have succeeded.

What do you think? Where are you on the scale of theory vs practice?

Image by Woodley Wonderworks.

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  • http://www.thewebshop.ca Matthew Shepherd

    Ian,

    Firstly I love the Karate Kid analogy. You speak to me as a child of the 80s!

    One of the first steps I take in consulting with a client on the use of social media for any purpose is to run through those commonly prescribed best practices. This step’s purpose is to understand how social media will become integrated in to the client’s day to day business, communications and marketing practices (not everyone wants to wax countless cars unless they know the purpose). The next step however is to advise the client to find the community they wish to speak to and do nothing more than listen. Observe how your community interacts, what they talk about, and if indeed they are the client’s target community. This in itself is a prescribed practice but the purpose of this is to allow the client to develop their own social media theory. How in theory can they engage this community? What makes the community tick and what can the client offer?

    As social media communication and social media marketing are fields in their infancy, much could be done to advance social media theory to develop best practices on an industry scale. However, I feel that truly effective social media practices evolve from individual theories tested in small communities, conversations, and situations every day. These theories lead to a range of practices that are as unique as the individual that develops them but none the less are based on or mixed with common prescribed practices.

    Any over-arching social media theory developed by industry thought leaders and research centers in the years to come, may prove to be as complex as the theories that seek to gain insight in to human communication and psychology.

    • http://wwww.ianmrountree.com Ian

      It really sounds like you dig a lot into the communities that you’re addressing, before engaging – which is fantastic, I agree that’s a fundamental part of appropriate communication in any form. Sometimes it’s as simple as finding out how hard to grip during a handshake; sometimes it’s as complex as courtship.

      There’s certainly evolution to be done – but we’re at the point where it has to be done consciously. Many of the “digital natives” who spent their early twenties getting by being good at this stuff are now facing dyed-in-the-wool communications and sociology majors capable of operating at a far higher level of strategy than their young enthusiasm and tactical understanding allows for. this isn’t to say the hard and fast business people digging into the field are better, per se – but the skillset is becoming varied enough that strengths and weaknesses are becoming visible.

      Now – I agree that it’ll take some time to build the more comprehensive ideal of what social media theory is all about… But it can’t happen without conscious attention to detail in an ongoing way, from people who split the difference between simply being adept, and having a track record of providing success on behalf of their clients.

      The snakeoil days are over, my friend. I’ll hazard that from 2006 to last year, the grand majority of all social media business (and the consultants produced to service those businesses) were largely concerned with the New Hotness factor. Now, we’re going to start seeing people ask for practical applications, not just proof for the C-suite and measurements of ROI. This is where the real fun – and the real challenge – begins.

  • http://DaveCharest.com Dave Charest

    Love this discussion Ian.

    For me this is definitely situational, but also in an ongoing circle of learn, talk, implement, make mistakes, repeat.

    In my actor life, one the most important things to do is fill yourself with as much knowledge and research as possible in regards to the world of the play. This helps you make informed choices. But at a certain point you have to let all that stuff go and just live inside the play.

    When I work with artists I like to give the whys first but also include some type of small action that lets them get their feet wet. My clients have found this beneficial because they get more out of doing than just understanding the theory.

    But sometimes it’s easier to just ask for the task to be completed because it eliminates the mental block that comes with doing something perceived as “important” and thinking it has to be perfect or a certain way.

    Definitely a fine line that, as you mention needs to be adjusted based on the learning style of the person you’re working with, but where ever you start it’s the continual cycle that allows you to grow and get the most out of the process.

    Perhaps the secret is finding one person with a methodology you connect with and of course produces the results you’re looking for.

    Thanks, Ian. “Show me sand the floor.”

    • http://wwww.ianmrountree.com Ian

      Thanks for the reply, Dave – love it. I absolutely agree that finding a compatible mentor is a big deal; connecting with your teachers is more important when it’s one-on-one.

      However, part of the work we as teachers can do is make allowances for our students, and learn to teach in varied ways. Just like playing a particular archetypal role in plays and film, teaching to a specific style takes acclimation and understanding of the needs of the student (or role). It’s so much easier to differ the ways we transmit knowledge than it is to differ the ways in which we receive it most efficiently and effectively.

      I don’t know “Sand the floor” yet. Say more? :)

      • http://DaveCharest.com Dave Charest

        I was alluding to your Karate Kid reference with “sand the floor.” :)

        Definitely agree we need to pay attention and figure out how our students best learn. I believe that really begins with recognizing what it is they understand or already know. Then relate the concepts in those terms. Conceptually, everything is grounded in the same basic foundation. It’s just making it relatable that’s important. Although, it wouldn’t necessarily work for calculus.

        And yes, creating information in different formats helps with this process. I love that the tools to create audio, video, text and whatever else are so readily available to us. The ability to create these online learning environments is amazing.