Ian M Rountree

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The Power of Observation

July 28, 2010 by Nic Wirtz 6 Comments

Desde la ventana | FlickrThis is a guest post from the brilliant Nic Wirtz – if you’re not familiar with Nic, you’re missing out.

If you have ever tried to learn a foreign language you will know the frustration of reaching a level of comprehension where what you understand is greater than what you can say.

After five years experience of both French and German it was one of those cruel twists of fate that at 17 I decided Spanish was a step too far and being trilingual was sufficient. Trilingual being defined as getting good exam marks but having the grand total of two weeks’ worth of in-country experience. Clearly my crystal ball was out of order that day as 13 years later I found myself on a Spanish-speaking island, engaged to a thankfully bilingual native Spanish speaker. Hindsight’s smug, contemptuous wave reinforced thoughts that the decision to ditch Spanish was not the greatest I’d made.

In a position where the normal skills you possess were fairly useless, base instinct and observation proved a fine alternative.

It seems oxymoronic that a passive skill like observation can have power. We are constantly bombarded by demands for activity. Social media enthusiasts are keen on “ENGAGEMENT”, chanting it like a deranged, but social media aware, Dalek. Engagement is the key to success, everyone from an individual through small businesses to multinationals should be engaging people to progress. The ENGAGEMENTdb report claims that engagement is directly linked to financial success.

Taking a step back and creating time to reflect is akin to dropping out and leading an alternative lifestyle and this is where proponents of engagement miss out. Where is the analysis? Where is the relaxation time where we are at our most creative? Where is the chance to reflect on a problem rather than outsourcing it to our network?

We learn more when we our taken out of our comfort zone than when we are enmeshed in it. The computer screen for many of us is our comfort zone, perhaps to the extent of creating different off/online personas in some. I am happy to describe myself as a homebody but leaving England and living in a foreign land has been the biggest confidence boost I’ve experienced.

Actual living, not location independence living with weeks here and there, generally at a tourist trap, but actually living. Seeing the day-to-day struggles of a country where 56% of the population live in poverty and 17% on less than a dollar a day. Observing basic life where getting to the next day is a triumph in itself is humbling.

Doing business in a foreign land is a race to understand culture, language, history and more. The empowerment occurs when you don’t have a fancy command of a language, all the latest electronic toys and whatever business trend is all the rage. Observation is empowerment, when you and your gut is the only thing you can rely on.

Having spent five years with a gradually increasing command of Spanish, I’m happy to report that I rely much more on my observation and instincts than I do what people are saying to me. Although there have been moves to debunk the 93% of communication is non-verbal myth, the myth originated from a UCLA study that said up to 93% of communication effectiveness is determined by non-verbal cues. Another study concluded that non-verbal communication was closer to 55%.

How often do you test that theory?

Why are we so hooked up on what people say or write? Adults train themselves for years on how to lie verbally, whether it is in business, to their spouses or to their kids.

Observing gives many advantages to those that do it well. A better understanding of our relationships, improved decision-making skills, problem solving and problem awareness. Arguably the greatest skill to have in any customer service business is the ability to listen. From listening we can find the best ways to help and influence our clients. If you see your role as a blogger or manager as a facilitator or knowledge steward, observing is imperative. Collaboration is another keyword in progressive business and if this is to continue, an observer is necessary to collate and dispense shared knowledge.

Two of the most passive skills we have are incredibly important to our continued success. Coincidentally one benefit of passive skills that most bloggers practice regularly is an observational one – recognizing and emulating successful behaviour. The influence that the high profile bloggers have rubs off on others, so in our rush to engage we are also absorbing

Has my reliance on observation been a success? Perhaps personally more than business-wise, although that is coming now social media is filtering out of the North America/Asia/European bastions. More and more business are asking what is this Twitter or Facebook thing and how can it help us? Currently I am aiding a UNESCO city of culture in its attempt to re-establish itself as a tourist destination.  This has been a detour from my past experiences but a fascinating opportunity for highlighting social media.

In future, if it gets to a stage where I am going to have to take a more active part in meetings, I will be using a colleague to just sit in on them. No participation, little if any note taking, just observing.

Now over to you. Is your business actively promoting passive skills? What success stories have you had from doing so?

Image by cvander.

If you have read this post and still want to connect with Nic, he’s currently camped out on Twitter @nicwirtz.

Filed Under: Blog Tagged With: communication, daleks, engagement, guest post, language, Nic Wirtz, observation, personas, UNESCO

New Post at Thoughtwrestling.

June 14, 2010 by Ian Leave a Comment

Nothing new yet from me today except for a new post at Thoughtwrestling:

Advice on the Fly.

Check it out – there’s gold in them there comments.

Filed Under: Uncategorized Tagged With: guest post, thoughtwrestling

Too Zune To Make Assumptions?

August 8, 2009 by Ian Leave a Comment

Ian’s Note: Hann is a web developer and designer I’ve worked with for a few years, who’s spent time both behind, and in front of the counter. In short, he’s a geek with his eye on gadgets, the know-how to get the best stuff on the market, and the patience and persistence to collect information on why something’s worth buying.

Microsoft. We hear that name and we both rejoice and shudder collectively. Windows and XBox are two big terms that come to mind when we think of the worldwide corporation, but do enough of us also think of the Zune? While some people have likened the digital media player to nothing more than an iPod knockoff, when compared to its more popular predecessor, the Zune actually scores just as high in usability and features, and offers a worthy alternative to Apple’s product.

Strangely, this is not true in Canada.

While on the hunt for the Zune last month, I became aware that it suddenly and recently became an elusive product; major retailers like Wal-Mart, FutureShop/Best Buy, and even Amazon.ca were out of stock. Customer service had no answers as to when they would be restocking. Some stores even removed the Zune product displays completely. Microsoft’s official consumer news site makes no mention of this bizarre turn of events. So, what does this mean?

Since I wasn’t getting the information I needed directly from the horse’s mouth, I did some digging underneath the official channels. A thread on the official Zune.net forums made mention of Microsoft pulling Zunes out of Canadian retail outlets, for possible reasons such as non-compliance with the CRTC, failing to bring the Zune marketplace to Canada, and preparing for the release of the Zune HD. People on anythingbutipod’s forum have garnered similar responses.

My question is – why hasn’t Microsoft issued a public statement in regards to this?

It’s too soon to make premature assumptions, given that there are no press releases or news reports pertaining to the Zune’s fate in Canada. However, one cannot help but wonder while Microsoft remains silent.

Do you own a Zune? What are your thoughts on it? Would you buy another one or recommend it as a worthy purchase?

Filed Under: Personal Tagged With: guest post, hardware, microsoft

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