Ian M Rountree

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3 Steps to Mastering Any Social Network

February 7, 2011 by Ian Leave a Comment

Books - from Shutterhacks on FlickrGreat news! There’s a new social network, and the word is, it’s awesome!

Oh. But it’s fundamentally different than anything you’re using right now, and the first reports are that just about everyone is, as usual, doing it wrong.

Pop quiz, tough guy. Do you join the new network?

One of the biggest challenges when approaching a given platform is feeling like you’re actually getting your head around it. Are you publishing the right material? Are you making the right friends? Are you ticking anyone off?

Getting over the fear of diving in is difficult – but it doesn’t have to be.

Whenever I start making use of a new platform – whether it’s digging into Twitter, or changing my approach to Facebook or LinkedIn – there are three simple things I do before solidifying my strategy: Listen, Observe, Catalog. You might think these are similar activities, but they’re really quite different – and essential to do before actually taking any action on a new plan.

How does it work? Simple:

1) Listen to what other people are saying about locales, individuals, or artifacts on the new platform.

Granted, this is easier with open networks than closed ones – it’s easier to do sentiment research on what’s going on within Twitter, for example, than it is on LinkedIn. However, if you have any kind of network to start with, you probably have a buffer – a back channel – to help you navigate the initial onslaught of information.

Chances are there are some movers and shakers, no matter how early the days of the new network are. Who are they? Are they making splashes? Are people you follow mentioning the same things consistently? Listening, especially on purpose, can be a powerful first indication of what people are doing, why they’re doing it, and how they’re managing to get results. Listening will also let you in on what kinds of results people are actually looking for.

Now, I’m not saying this should be done before filling out that tempting, well-designed sign up form. Not a bit. But it is easy enough, with some tools like Google Blog Search, Google Alerts and (gasp) asking your friends, to get a sense of where to go next, where the movers are actually doing their shaking.

Listening should give you your first indication of whether or not a space is worth further investment of time and energy.

2) Observe what others are actually doing with their networks in the new space.

I know, radical isn’t it? Once you’ve found out what you should be looking for by listening to the noise surrounding a new space – and, bonus points, this is actually easier as the space ages; anyone listening for Facebook news would find a wealth of information these days – you’ll know what kinds of people to actually spend time watching.

Pay attention to what’s getting done. Take note of how it’s being done as well. Is auto-publishing of blog posts or Twitter feeds welcomed? Are there opportunities for leadership? Are the leaders in the space actively investing in others, or promoting themselves?

Where listening is generally outside-the-wall activity, observation is being a fly on the wall in the same room where the party is.

3) Catalog what you’ve learned and start breaking out your plan of action.

What did you learn during your listening and observation? By now, you should have an accurate sense of:

  • What gets done in this new space
  • How people are doing this work effectively
  • What kinds of behaviors are encouraged or accepted
  • What kinds of behaviors are expected, whether encouraged or invisible
  • How to get ahead easily
  • What tools are available to reduce emotional overhead and administration effort

This preemptive insider knowledge will help remove a lot of the thrash from starting out on a new network, and make even your first days there easier. When you have a sense of what’s accepted, expected and anticipated, you can live up to expectations – and manage them – far better than going in blind.

Don’t have that sense yet? Repeat steps one and two until you can hammer out at least a 14 day revolving plan.

It’s really that simple. Everything else is over-complication.

Yes, there’s detail involved. there always is. And sometimes, the new network may not be for you – or you may go for years using it in a certain way, based on your initial perception of where the value is. Above all; don’t be afraid to course-correct and make a new plan of action. But, if you’re making changes in your network navigation intentionally, I’d strongly suggest spending at least a day on each of the above activities.

Going in to any network with more information, and using aware observer skills in building your knowledge, is always a good idea.

Have you been in any situations where more information could have been helpful? Where later observation put a new spin on your initial perception? I’d love to hear about it – please do share in the comments.

Filed Under: Social Media Tagged With: ACT, automatic comprehension training, buffer, catalogue, chat, how to, learning, listening, lists, new networks, new spaces, new toys, nostalgiamania, observation, platforms

The Power of Observation

July 28, 2010 by Nic Wirtz 6 Comments

Desde la ventana | FlickrThis is a guest post from the brilliant Nic Wirtz – if you’re not familiar with Nic, you’re missing out.

If you have ever tried to learn a foreign language you will know the frustration of reaching a level of comprehension where what you understand is greater than what you can say.

After five years experience of both French and German it was one of those cruel twists of fate that at 17 I decided Spanish was a step too far and being trilingual was sufficient. Trilingual being defined as getting good exam marks but having the grand total of two weeks’ worth of in-country experience. Clearly my crystal ball was out of order that day as 13 years later I found myself on a Spanish-speaking island, engaged to a thankfully bilingual native Spanish speaker. Hindsight’s smug, contemptuous wave reinforced thoughts that the decision to ditch Spanish was not the greatest I’d made.

In a position where the normal skills you possess were fairly useless, base instinct and observation proved a fine alternative.

It seems oxymoronic that a passive skill like observation can have power. We are constantly bombarded by demands for activity. Social media enthusiasts are keen on “ENGAGEMENT”, chanting it like a deranged, but social media aware, Dalek. Engagement is the key to success, everyone from an individual through small businesses to multinationals should be engaging people to progress. The ENGAGEMENTdb report claims that engagement is directly linked to financial success.

Taking a step back and creating time to reflect is akin to dropping out and leading an alternative lifestyle and this is where proponents of engagement miss out. Where is the analysis? Where is the relaxation time where we are at our most creative? Where is the chance to reflect on a problem rather than outsourcing it to our network?

We learn more when we our taken out of our comfort zone than when we are enmeshed in it. The computer screen for many of us is our comfort zone, perhaps to the extent of creating different off/online personas in some. I am happy to describe myself as a homebody but leaving England and living in a foreign land has been the biggest confidence boost I’ve experienced.

Actual living, not location independence living with weeks here and there, generally at a tourist trap, but actually living. Seeing the day-to-day struggles of a country where 56% of the population live in poverty and 17% on less than a dollar a day. Observing basic life where getting to the next day is a triumph in itself is humbling.

Doing business in a foreign land is a race to understand culture, language, history and more. The empowerment occurs when you don’t have a fancy command of a language, all the latest electronic toys and whatever business trend is all the rage. Observation is empowerment, when you and your gut is the only thing you can rely on.

Having spent five years with a gradually increasing command of Spanish, I’m happy to report that I rely much more on my observation and instincts than I do what people are saying to me. Although there have been moves to debunk the 93% of communication is non-verbal myth, the myth originated from a UCLA study that said up to 93% of communication effectiveness is determined by non-verbal cues. Another study concluded that non-verbal communication was closer to 55%.

How often do you test that theory?

Why are we so hooked up on what people say or write? Adults train themselves for years on how to lie verbally, whether it is in business, to their spouses or to their kids.

Observing gives many advantages to those that do it well. A better understanding of our relationships, improved decision-making skills, problem solving and problem awareness. Arguably the greatest skill to have in any customer service business is the ability to listen. From listening we can find the best ways to help and influence our clients. If you see your role as a blogger or manager as a facilitator or knowledge steward, observing is imperative. Collaboration is another keyword in progressive business and if this is to continue, an observer is necessary to collate and dispense shared knowledge.

Two of the most passive skills we have are incredibly important to our continued success. Coincidentally one benefit of passive skills that most bloggers practice regularly is an observational one – recognizing and emulating successful behaviour. The influence that the high profile bloggers have rubs off on others, so in our rush to engage we are also absorbing

Has my reliance on observation been a success? Perhaps personally more than business-wise, although that is coming now social media is filtering out of the North America/Asia/European bastions. More and more business are asking what is this Twitter or Facebook thing and how can it help us? Currently I am aiding a UNESCO city of culture in its attempt to re-establish itself as a tourist destination.  This has been a detour from my past experiences but a fascinating opportunity for highlighting social media.

In future, if it gets to a stage where I am going to have to take a more active part in meetings, I will be using a colleague to just sit in on them. No participation, little if any note taking, just observing.

Now over to you. Is your business actively promoting passive skills? What success stories have you had from doing so?

Image by cvander.

If you have read this post and still want to connect with Nic, he’s currently camped out on Twitter @nicwirtz.

Filed Under: Blog Tagged With: communication, daleks, engagement, guest post, language, Nic Wirtz, observation, personas, UNESCO

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